RETURN POLICY

WITHDRAWAL – RETURN

You have the right to return the products you purchased within 14 calendar days of the date of receipt, as defined by Law 2251/1994, Article 3e, paragraph 1, provided they are in the same good condition as when they were shipped from our warehouse. In the case of a defective product, our store's policy fully complies with Law 2251/1994, Article 3b, paragraph 1, clauses 12 & 13, as well as Article 534 et seq. of the Civil Code, provided they are in the same good condition as when they were shipped from our warehouse. In the case of a defective spare part, and if sufficient stock is available, a REPLACEMENT will be made after approval by our company's sales manager. In the case of unavailable stock, a refund will be issued, provided the product is in the same good condition as when it was shipped from our warehouse. For procedural matters, please contact the Accounting Department.

You must inform us of your wish to return the products you purchased within the legally stipulated timeframe. In case of WITHDRAWAL, the return shipping costs, whether by freight or courier, are the responsibility of the customer.

CANCELLATION DUE TO CHANGE OF MIND

Order cancellation by the customer due to change of mind.

Customer order cancellations due to change of mind are only accepted if the item has not yet been invoiced and shipped by the company. Cancellation must be done via email to the company. The customer must provide the exact order details. Cancellation is not effective unless a confirmation email is sent by the company to the customer.

If, before the customer declares cancellation, they have paid for the approved order and the company has already received the payment, the company must return the received amount to the customer within fourteen (14) calendar days using the same method the customer used for payment (e.g., crediting the amount to a bank account, cash payment, etc.). Otherwise, if a payment order has been issued by the customer but the money has not been received by the company (e.g., in the case of a credit card charge where the bank has not yet paid the company), the company is obliged within fourteen (14) business days to take all necessary actions and declarations to the relevant authority (bank, etc.) to notify them of the order cancellation and the obligation to return any amount charged to the customer. In this case, the company is considered to have fulfilled its obligations legally, and the reversal of any charge will be based on the terms of the agreement between the customer and the third-party entity (bank, etc.), and the company bears no responsibility regarding the time of return or reversal of any related charge.

GUARANTEE

All used parts are guaranteed to function correctly, based on their used condition. In addition, a 3-month written warranty is provided for engines. The warranty is valid provided the part or engine is in the same good condition as when it was shipped from our warehouse. 

The warranty covers only damage caused by the product itself due to malfunction, and not damage caused by external factors, improper installation or assembly, misuse, or use other than that for which it was designed (e.g., racing use without being specified in its specifications).

The warranty does not cover damage incurred during the transportation of the products. Transportation is the sole responsibility of the buyer and is governed by the terms and conditions of the respective carrier.